A return to coffee shop challenges

Two months.

Sixty days.

Eighty seven thousand six hundred minutes since I last posted on this blog.

The blog that has pretty much defined who I am for the last nearly two years. I pride myself on writing about food, being honest about my overwhelming love of cheese, the fact that I screw up very regularly in the kitchen and I have a completely irrational loathing of all things coconut.
The reason that it’s taken me so long to sit and actually pen (well more like type) my feelings is the huge career decision I made two months ago. I left my loving, wonderful, magazine family and dove back in, head first, to the world of hospitality. I hadn’t been able to stop thinking about being back in a restaurant or cafe for months and knew that I wasn’t completely involved in the job I was doing. I needed to be surrounded by the world that I was writing about, I needed to be involved in creating, making and developing food. Whilst I don’t regret my decision the main reason that I’ve struggled to write about this journey is because whilst those who know me best congratulated me, a piece of feedback that just kept cropping up was:
“Well……don’t you think that’s just a bit of a step backwards”

There’s a self deprecating story I now like to tell, normally after a glass of wine, in which I was once told on a date; that was I aware I was “assertive….bordering on bolshy” to which I had very similar feelings. Namely, I wanted to scream and shout “how the heck am I supposed to react to that?!” Do you want me to say “No. No I’m not aware of my nuisances and this one very blunt comment will make me change my entire perspective on myself. Thank you.” Or am I supposed to stand my ground and say “Screw you. I’m happy to be bossy and yes most horrifyingly of all, I’m happy to serve you your croissant and coffee every morning”. In reality neither on those things happened but trust me, I wish it could have been the second one.
When I first sat down to write this blog I wanted to write all about the hilarious things that I’ve learnt since going back into hospitality (Which trust me are many). I stared at the screen for days, sometimes driving myself insane till 4am trying to sound funny and witty, but I couldn’t make light of this transition until I’d expressed this annoyance, and I couldn’t not address the ease of which people told me this was a horrible decision and the judgement of the service industry in general. I guess in their eyes I had it all, I was working with one of the most well reputed, fun, cool companies. I had a “real job”.
The reality is I’ve never been ashamed to be a waitress, or a server, or Front of House or whatever you’d like to label it. I wear my badge of working in hospitality with pride. My job means I get to see customers at their best, their most excited, engaged and most importantly at their worst, at their saddest, most vulnerable and I feel privileged that I get to bring that person a cup of tea or a loaf of bread and see their day brighten. No matter what language you speak, country you come from or up bringing you’ve had I have yet to meet someone who can resist talking about food they love or have a day improved by being given something amazing to eat or drink. 

So, I’m using this platform that I’ve spent two years working on, building up somewhat of a reputation for to ask you, implore you, to remember that your waitress, barmen, manager, baker, butcher and cocktail maker are a human being just like you. We have pride and some of us (Shock- horror) have chosen to make this industry our career. Take the time to remember that whilst you’re spending your hard earned money with us, we’re also putting our heart and soul into your ethically sourced, hand-reared, single origin flat white and yes we do read your trip-advisor reviews and yes they are taken seriously. Some of the strongest people I’ve met have been in the service industry, the first women I worked for and worked with as a waitress is still a constant inspiration to me, it takes true grit and skill to run a successful cafe or restaurant. Ask us our opinion on what you should order, engage with us like we’re people and trust me you’ll get great service and remember we’ve probably been here and been on our feet for many hours, working, just like you. 

I’m lucky to be surrounded by people who love me and I can come home to and scream out my frustrations at, the ones who didn’t roll their eyes at me when they found out I’d got “another job” or taken my massive “bolt back to safety” but the main thing I’ve learnt since returning to hospitality is please remember that you’re not being served by a robot, that person handing you your coffee is a person. 

Oh, and please don’t order a half caff-soy-mocha. That isn’t a thing.

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